Support

Jinny Software – World-class Support Services

With over 70 customers worldwide, the diverse nature and varied locations of our customer deployments highlights the ease with which Jinny Software can support you. Jinny’s Support Services have been created to be flexible, offering standard support as well as having the ability to support all systems on a 24 x 7 x 365 basis. Our Support offices are strategically placed across the globe in the Middle East, Africa, Asia, Latin America, Central America/Caribbean and Europe.

Key Benefits

  • Protects customer revenues and software application investment by offering constant updates and access to the newest software versions
  • Tiered support – three varying levels of support to meet individual customer needs
  • Application updates, corrections, software patches and fixes
  • Upgrades to existing functionality provided
  • Single point of contact for system operation and maintenance
  • Support teams based across the globe to provide optimum support for the customer base

Service Levels

These service components are combined with 3 different service levels to create a package of support services best suited to your requirements:

  • Silver Support
  • Gold Support
  • Platinum Support

Service Components

Jinny’s Support offering consists of the following service components:

  • Helpdesk
  • Remote support
  • On-site support
  • Software support
  • System support