Graduate Telecoms Engineer, Dublin/Ireland

Job Reference Number: Jinny44

Department: Customer Support & Professional Services

Location: Jinny Software Ltd., 29 Anne Street North, Dublin 7, Ireland

Position Overview:

  • Provide 1st level of support for Jinny’s solutions including next generation messaging and call & media products, for new and existing deployments  (chiefly  at mobile network operators)
  • Build and configure new systems in preparation for deployment at customer sites
  • Deploy new / upgraded solutions within the operators’ network.

Key Responsibilities:

  • Handling customer support requests from initiation through to closure
  • Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates
  • Logging and tracking support requests using the Helpdesk CSR logging tool
  • Writing technical reports and customer facing procedure documents
  • Escalating complex technical issues to senior engineers or product specialists either locally or in other Regional / Support Centres
  • System Build (Staging)
  • Projects implementation on customer site (Hardware installation, Product integration and testing)
  • Project Reporting & Site documentation.

Key Requirements:

  • University graduate, Computer or Telecoms engineer degree
  • Working knowledge of Unix OS system administration, networking and Database admin (Linux and Mysql an advantage)
  • Solid understanding of mobile network protocols (e.g. SS7, IP, SMPP & SNMP), infrastructure and architectures
  • Good troubleshooting skills
  • Excellent communication skills. Good listener. Team player. Positive attitude is a must. Able to keep a good relation with customers. Flexible and cooperative
  • Fluency in English (verbal and written) communications is essential (an additional language is an advantage)
  • Able to work under pressure and be quality oriented
  • Available to take part in 24 x 7 support coverage roster
  • Willing to travel on company business.

Applicants:

Interested candidates must be smart customer focused team players with a common goal, solution driven, willing to contribute immediately and be capable of learning quickly in a fast changing business environment.

The appointed individuals will be offered an attractive remuneration package, which will reflect the importance of this position.

Applicants should email a detailed curriculum vitae, in strictest confidence to Corina Tudose quoting the Job Reference Number and the position title.

PLEASE NOTE: Only short listed candidates will be contacted.