Services

Maintenance & Support

Jinny’s team of highly trained and dedicated professionals are on hand to provide 24/7 support. Our support teams are based in Europe, the Middle East, the Americas and in the Asia Pacific, which means that Jinny can ensure optimum support for our global customer base. Jinny’s Support Services offerings includes:

  • Helpdesk – the primary interface through which requests for support are initiated;
  • Remote support – A Jinny support engineer may request remote access to log on to your system in order to obtain further information;
  • On-site support – When needed a Jinny engineer will visit your site to analyse, consult and carry out work in order to solve an issue;
  • Software support – Jinny will provide application updates, corrections, software patches, fixes and upgrades to existing functions;
  • Hardware Support – Jinny will act as a single point of contact for support for the entire platform including hardware and third party software components.


Key Benefits:

  • Individual customer specific support plans;
  • Application updates, corrections, software patches and fixes;
  • Upgrades to existing functions;
  • Single point of contact for the entire platform including hardware and third party;
  • Support teams based across the globe to provide optimum support for the customer base.


Services