The Jinny Voice & Video Mail system is a carrier-class centralised voice and video messaging system which collects messages that callers leave for each other. It boosts call completion by reporting unanswered, incomplete and non-billable voice and video calls to subscribers. Operators can drive up ARPU by ensuring that more calls are answered or returned.
Jinny Video Mail is a feature-rich personalised video mail service for 3G video users, helping them realise the potential of video telephony services. If a video call is not answered – the called party is busy, out of 3G coverage or not available – it will be forwarded to the Video Mail service. The caller will see the subscriber’s personalised video greeting and can then leave a video message. Voice & Video Mail are available in one unified service so users do not need a separate mailbox for voice and video messages.
Voice and Video Mail Architecture
Key Benefits
- Lower churn & increase revenue – Jinny Voice & Video Mail helps operators reduce churn and increase revenue by providing a complete personalisation package for their customers
- Increase customer satisfaction – With Jinny Voice & Video Mail, calls are never missed. If a message is not left, Abandoned Call Alert ensures that an automatically generated notification is delivered to the called party
- Flexible, scalable and reliable – A single platform supports voice and video messages; it supports millions of subscribers with a fast and reliable service, and it easily scales horizontally and vertically
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