Jinny Software wishes to hire an Operations Engineer for its newly established office in Nairobi, Kenya.

Role description

• Provide 1st level of support for Jinny products installed in the field for its customers (chiefly mobile network operators);
• Deployment of new / upgraded Jinny solutions within the operators’ network;
• Duties typically include :
  • Logging/ tracking support requests
  • Troubleshooting problems and installing software updates
  • Technical reporting and system documentation
  • Escalating complex technical issues to senior engineers or product specialists either locally or in other Jinny Support Centres
  • Taking part in roster for 24 x 7 support coverage
  • Hardware installation, Product integration and testing
  • Project Reporting & Site documentation
  • Projects implementation
  • Remote Project Support: Acting as a point of contact for engineers working on–site.

Key requirements

• University graduate, Computer or Telecomm engineer degree
• Minimum of 1-2 years in an IT / Telecomm support or operations role, SMSC/MMSC installation experience especially relevant;
• Working knowledge of Unix OS system administration, networking and Database admin.
• (Linux and Mysql an advantage);
• Solid understanding of mobile network protocols (e.g. SS7, IP, SMPP & SNMP), infrastructure and architectures;
• Good trouble shooting skills;
• Excellent communication skills. Good listener. Team player. Positive attitude is a must. Able to maintain good customer relations. Flexible and cooperative;
• Fluency in verbal and written English;
• Able to work under pressure and be quality oriented;
• Willing to travel extensively.

Applications

Interested candidates should send a detailed CV to kenya.applications@jinny.ie.
Please note only short listed candidates will be contacted.